Welcome to Flowers Battersea. These Terms & Conditions govern your use of our online flower delivery service (the "Service") offered by Flowers Battersea. By placing an order through our website, you indicate your acceptance of these Terms & Conditions. Please read them carefully before completing your purchase. These terms apply to all customers placing online orders for flower delivery in Battersea and the surrounding areas.
To place an order with Flowers Battersea, you must be at least 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. By ordering, you warrant that all information you provide to us is true, accurate, and complete, and that you are authorised to use the chosen payment method.
The following steps outline the order process for purchasing products from Flowers Battersea for delivery in Battersea and nearby locations:
We reserve the right to refuse orders at our discretion, particularly for products that are unavailable or if we believe there has been an error in pricing or product description. If your order cannot be fulfilled, you will be notified and any payment returned in full.
All products are subject to availability. In certain instances, due to seasonal variations and supply beyond our control, it may be necessary to substitute flowers or packaging of equal or higher value and similar style. We endeavour to maintain the quality and aesthetic of your chosen arrangement and will contact you should a significant substitution be required.
Flowers Battersea provides reliable flower delivery across Battersea and selected neighbouring areas. Delivery times are generally within standard working hours. While we strive to deliver orders on the requested date, specific delivery times cannot be guaranteed. Orders received after our daily cut-off may be scheduled for next day delivery.
The recipient’s contact and delivery details must be accurate and complete. We cannot accept liability for failed deliveries where incorrect or incomplete details are provided by the customer. If a recipient is unavailable at the delivery address, we may leave the flowers with a neighbour, in a safe place, or attempt redelivery. A notice will be left detailing our actions where possible.
We accept payment via credit or debit card using secure online processing. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is not authorised, the order will not be processed. Prices are inclusive of VAT (where applicable) and advertised in British Pounds Sterling (£). Delivery charges will be specified during the checkout process before completion of the transaction.
Order Amendments: If you wish to change the details of a placed order (such as delivery address or message), please contact us as soon as possible. Amendments may not be possible for orders already dispatched or delivered.
Order Cancellations: You may cancel your order, provided that notice is given at least one full working day prior to the arranged delivery date. To cancel, please notify us promptly with your order details. A full refund will be issued for timely cancellations. Orders that have already been prepared or are out for delivery cannot be cancelled and will not be refunded.
Please note, due to the perishable nature of fresh flowers and bespoke arrangements, the statutory right to cancel under the Consumer Contracts Regulations does not always apply to our flower delivery products. However, we will do our utmost to accommodate reasonable requests wherever feasible.
We are committed to delivering quality flowers for every Battersea order. Should you believe your arrangement is not in satisfactory condition at the time of delivery, please contact us within 24 hours of receipt. Photographic evidence may be required to investigate and resolve your complaint. If the flowers are deemed not to meet our quality standards, we may offer a replacement or refund, depending on the circumstances. Returns of perishable goods are accepted only in exceptional cases due to hygiene considerations.
Seasonal variation or the availability of certain blooms may result in some differences between product images shown on our website and the actual delivered arrangement. We strive to deliver floral gifts of equal or higher value and quality as represented, but cannot guarantee exact replication. Sizes, shades, and containers may also vary slightly due to supply factors.
Flowers Battersea will not be liable for any delay or failure to perform our obligations where such delay or failure arises from events beyond our reasonable control. While we aim to deliver orders as requested, time is not of the essence, and we do not accept liability for losses arising from late delivery. We are also not responsible for any issues due to inaccurate delivery information or failure of the recipient to accept the product.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded or limited under law. To the maximum extent permitted by law, our liability to you for any claim arising out of your order shall not exceed the value of the relevant order.
All content on the Flowers Battersea website, including but not limited to photographs, design, text, logos, and graphics, are protected by intellectual property laws. Use of any such material for commercial or personal purposes without explicit written consent is strictly prohibited.
Your privacy is important to us. Personal details collected during the order process are handled in accordance with our Privacy Policy and are used solely for the purpose of fulfilling your order and improving customer service. All payment transactions are processed securely. We do not store full credit/debit card information on our systems after purchase.
When placing an order with Flowers Battersea, you agree to provide current, accurate, and complete information, including full delivery and contact details. You are responsible for updating us should any details relating to your order change before delivery has taken place.
Flowers Battersea reserves the right to update or amend these Terms & Conditions as required. Any changes will be effective as soon as they are posted on this website, and it is your responsibility to check these terms each time you make a purchase. Continued use of our services will be considered acceptance of the updated Terms & Conditions.
These Terms & Conditions and any contract formed as a result of your online flower order are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. No waiver of any provision or breach of these terms is effective unless in writing and signed by both parties.
These Terms & Conditions apply to all customers placing flower delivery orders online with Flowers Battersea, including for delivery addresses across Battersea and the wider vicinity. Should you have any queries regarding these terms, please use the contact information provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 63 Falcon Rd, London, SW11 2PG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Battersea, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Battersea.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
