Flowers Battersea stands behind a commitment to deliver only the freshest blooms to households and businesses in Battersea and the surrounding areas. Every bouquet and arrangement is hand-crafted by our skilled florists, using flowers sourced for peak freshness. Our Fresh Flowers Guarantee means you and your recipients can expect vibrant, long-lasting arrangements with every order.
We take great care in packaging and delivering our flowers, but in the rare event that your order arrives damaged or not in the exceptional condition you expect, we are here to help. If your flowers are damaged-on-arrival or do not meet our freshness standards, please notify us as soon as possible — ideally within 24 hours of delivery. Photographic evidence of the delivered flowers may be requested to help us quickly resolve your issue and improve our service.
We guarantee the freshness of all our floral arrangements for a minimum of five days from the time of delivery, provided they are cared for according to our care instructions. If your flowers begin to wilt or deteriorate within this period despite proper care, please reach out to us with details and we’ll ensure the issue is rectified.
Your satisfaction is our top priority. Should a problem arise with your order, such as damage in transit or early loss of freshness, you may be eligible for a complimentary replacement or a full/partial refund, depending on the specific circumstances. Each case is handled individually and with the utmost attention to ensure you feel valued. Once your concern is verified, we will organise either a replacement of your order as soon as possible, or process a refund to your original payment method.
Flowers Battersea is committed to maintaining the trust of our customers. If you are dissatisfied with your experience for any reason, we encourage you to contact us promptly. Our team investigates all complaints thoroughly and aims to resolve them quickly and fairly. Please provide your order details, a brief description of your concern, and any supporting photos if applicable. We will keep you informed throughout the process and seek to resolve the matter to your satisfaction, typically within a few business days.
As a locally owned and operated florist, Flowers Battersea takes pride in brightening the lives and spaces of our community. Whether serving a busy local business or welcoming blooms into your home, we understand the importance of reliable, personal service. Our Returns, Refunds & Complaints policies are designed to reflect that trust — making sure that every customer receives the freshness and quality we promise, every time.
If you have any concerns about your recent order, please don’t hesitate to contact our friendly team. Thank you for choosing Flowers Battersea — your trusted, local Battersea florist for businesses and households alike.
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